Privacy Policy

 

Privacy Policy - Payment,Shipping & Returns 

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Privacy Policy  

     

Any personal information passed on to us from you will ONLY be used for the purposes of continuing our service to you and will NOT be sold or passed on to any third parties.

What is your privacy policy?
Maintaining customer privacy is very important to us, which is why any information you provide within our shop is only collected for limited use on our own site. All deliveries are sent in discreet Economy postage or International courier post packaging.

Is my personal information and credit card details kept secure?
We treat the security of our customer's online information very seriously. To ensure your security, Secure Socket Layer (SSL), which encrypts credit card numbers, secures all credit card transactions and personal details to prevent unauthorised people from intercepting your credit card information.

I would prefer not to give my credit card information over the Internet, is there any other way I can make payment?
We use a secure online shopping cart to ensure your credit card details are always secure and safe. We also accept Paypal payments. 

You can also send a money order to our Warehouse address at 50 Agnes Street, KINGSTON SE,  S.A.  5275.

If you like you can ring us on Mobile 0410 555 161 you can give us your credit card details over the phone.

What type of credit cards do you accept?
We accept . MasterCard®, and  Visa®.

The details that will show on your credit card statement for any purchases via our online store will be Pineridge Plains Alpacas.

What Currency are the prices in?
All products are in Australian currency and shipped from Australia.

How long will it take to receive my order?
All products purchased within our online store are distributed directly from our Australian Warehouse and orders are normally processed and sent as soon as payment received.

Why do I need to set up an account to purchase products from your online shop?
To purchase the products listed within our online shop you are required to set up an account, this is another way of ensuring that your contact information is correct.

Will you contact me if there are problems with my order or the product is out of stock?
We will immediately notify you via email regarding the status of your order, including backorders and payment complications.

Will you notify me when my order has been shipped?
You will receive an email confirming when your order has been sent out.

What is your Product Return Policy?
Read our online Shipping & Returns information.

How do I find information about a product?
If the product you are seeking is in stock then simply click on the image of the product to be taken to additional information including product analysis for that specific product.

You are welcome to Contact Us for additional information regarding a product.

Payment, Shipping & Returns 

 

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Credit Cards
Pineridge Plains Alpacas accepts all major credit cards, MasterCard®, and Visa®,  

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Paypal
Alpaca Gifts also accepts payments via PayPal®.  (liz@alpacagifts.com)

Cheques/Money Orders/Direct Deposit Transfer

Goods will be shipped upon clearance of 
Cheque or Money Order or by Direct Deposit
into BSB: 805-005 Account No.5207460 in the name of Pineridge Plains Alpacas.

Unconditional money back guarantee

 If you are not completely satisfied - for any reason - return the product to us within 30 days for a complete refund less shipping fees.
Ship any unused portion of the products with an explanation, after contacting kingston@alpacagifts.com.

Cancelling An Order
Orders for in stock items are sent to our warehouse for shipping immediately after you place the order, therefore, in stock items cannot be cancelled once the order has been placed. However unopened goods that are returned will receive a full refund less shipping costs.

To request cancellation of backordered items, please email us at kingston@alpacagifts.com  In the email request, please provide your Order ID and the Item Number(s) to be cancelled. If, for some reason, we are unable to cancel your order, you will be notified via email within one business day.

 

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