Terms & Conditions

Unconditional money back guarantee
 If you are not completely satisfied - for any reason - return the product to us within 30 days for a complete refund less shipping fees.
Ship any unused portion of the products with an explanation, after contacting liz@alpacagifts.com

Cancelling An Order
Orders for in stock items are sent to our warehouse for shipping immediately after you place the order, therefore, in stock items cannot be cancelled once the order has been placed. However unopened goods that are returned will receive a full refund less shipping costs.

To request cancellation of backordered items, please email us at liz@alpacagifts.com   In the email request, please provide your Order ID and the Item Number(s) to be cancelled. If, for some reason, we are unable to cancel your order, you will be notified via email within one business day.



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